Nivasa First is committed to protecting the privacy of our website visitors, prospective customers, clients and users. This policy explains how we collect, use, store, share and protect personal information when you use our website and related services.
By using the website, you acknowledge that you have read and understood this policy. Where applicable law requires consent to process your personal information, we will seek that consent.
1. Information we collect
Information you provide
Depending on how you interact with us, we may collect:
- Your name, phone number and email address.
- Your preferred areas and locations in Bengaluru.
- Your property preferences, including type, budget, configuration and other requirements.
- The projects you select for an enquiry, the help you request and any accompanying notes.
- Information you share through enquiry forms, WhatsApp, email, phone calls or other communication channels.
Our website enquiry form asks for your name and phone number; email is optional. It also records your consent to be contacted about the enquiry.
Technical and usage information
When you visit the website, we may automatically collect technical and usage information, such as your IP address, browser and device details, operating system, pages visited, referral source, usage activity and diagnostic information.
Depending on the services in use, this information may be collected through server logs, cookies, analytics tools, pixels, tags or similar technologies.
2. How we use your information
We may use your information to:
- Respond to enquiries and requests for property information.
- Understand your requirements and provide relevant real estate advisory assistance.
- Contact you by phone, email, WhatsApp, SMS or other channels about your enquiry or requested services.
- Share information about properties, projects, services or opportunities relevant to your enquiry.
- Improve the website, our services, content and user experience.
- Understand website traffic, campaign performance and user interactions.
- Detect and address fraud, misuse, security concerns and technical problems.
- Meet applicable legal, regulatory and governmental requirements.
We do not sell or rent your personal information to third parties.
3. Cookies, browser storage and similar technologies
The website uses browser storage to remember saved homes on your device. Clearing the site's stored data may remove that saved selection from the device.
We may also use cookies and similar technologies to remember preferences, understand website usage, measure performance, improve functionality, and support advertising or remarketing. Third-party services used on the website may use their own cookies or similar technologies under their respective policies.
You can manage cookies and stored site data through your browser settings. Blocking or clearing them may affect some website features.
4. Google Ads and third-party advertising
We may use Google Ads or other advertising, analytics and marketing platforms to promote our services, measure campaign performance and reach people who may be interested in our services.
Where these platforms are used, they may process cookies, pixels, device identifiers or similar information under their respective privacy policies and settings.
You can manage Google's advertising preferences through its advertising settings. Other platforms may provide their own controls for personalised advertising.
5. When we share information
Where reasonably necessary for the purposes described in this policy, we may share information:
- With authorised members of the Nivasa First team who respond to enquiries or provide requested services.
- With service providers that support our operations, including technology, hosting, analytics, advertising and communication providers, where applicable.
- Where required by law, regulation, a court order or a governmental authority.
- Where reasonably necessary to protect our rights, property, users, systems or safety.
When you submit a website enquiry, your contact details, selected projects, enquiry purpose and note are shared with the Nivasa First team so they can respond.
We take reasonable steps to share information only for a legitimate business, operational, legal or service-related purpose.
6. Information security
We use reasonable administrative, technical and organisational safeguards to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.
No method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.
7. How long we keep information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide requested services, maintain business and transaction records, resolve disputes, meet legal or regulatory obligations, and enforce our agreements or rights.
Retention periods depend on the type of information and the requirements that apply to it.
8. Your rights and choices
Subject to applicable law, you may be able to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion where legally permitted.
- Withdraw consent for communications or processing that relies on your consent.
- Ask us to stop or limit marketing communications.
Withdrawing consent does not necessarily prevent processing that is otherwise permitted or required by law.
To make a request, contact us using the details below.
9. Third-party links and services
The website may link to third-party websites, applications, platforms or services. We are not responsible for their privacy practices, security, content or policies.
Review each service's privacy policy before using it or sharing personal information with it.
10. Children's privacy
Our website and services are not intended for anyone under 18. We do not knowingly seek to collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
11. Changes to this policy
We may update this policy as our practices, services, technology or applicable legal requirements change. The updated policy will appear on this page with a revised “Last updated” date.
We encourage you to review it periodically.
12. Contact us
For privacy questions, concerns or requests, contact:
Nivasa First
Email: contact@nivasafirst.com
Phone: +91 92171 05239
Website: www.nivasafirst.com